Privacy Policy for Stories in the Mail
Last Updated: November 21, 2025
Stories in the Mail (“we,” “us,” or “our”) provides physical mail stories and optional digital communications, including email and SMS text messages. This Privacy Policy explains how we collect, use, and protect your information across our website, forms, and services.
1. Information We Collect
We collect personal information that you choose to provide to us, including:
- First name and last name
- Email address
- Phone number
- Mailing address (when subscribing or when submitted in a form)
- Story preferences or quiz responses
- Any information submitted through our Contact Us page
- We do not collect financial information unless you choose to purchase a subscription.
2. How We Use Your Information
We use your information to:
- Send and deliver physical mail stories
- Contact you with updates or responses to inquiries
- Send SMS text messages and email messages (only if you have opted in)
- Provide customer support
- Improve our products, services, forms, and user experience
- Communicate offers, updates, or reminders related to Stories in the Mail
- We do not use your information for unrelated purposes without your consent.
3. SMS Text Messaging and Consent
If you provide your phone number and opt in to receive text messages, you agree to receive SMS messages from us related to:
- Delivery updates
- Service reminders
- Promotions or special offers
- Customer support
- Follow-ups related to your subscription or request
Message and data rates may apply.
Message frequency varies.
You may opt out at any time by replying STOP.
You may request help by replying HELP.
We do not require SMS consent as a condition of purchasing a subscription or using our services.
4. Email Communication
If you provide your email address, we may send you:
- Service updates
- Customer support responses
- Promotional or newsletter content (if opted in)
Email recipients may unsubscribe at any time by using the link included in each message.
5. How We Share Your Information
We may share your personal information only with:
- Service providers that help us send physical mail
- SMS delivery platforms and email service providers
- Payment processors (only when you choose to subscribe)
- Vendors that assist us in operating our website or managing customer communications
These providers are permitted to use the information only to perform services for us.
We do not sell, rent, trade, or share your personal information with third parties for their independent marketing purposes.
6. Data Security
We take reasonable technical and administrative measures to safeguard your personal information. While we strive to protect your information, no method of transmission or digital storage is 100% secure.
7. Your Choices and Rights
You may:
- Opt out of SMS by replying STOP
- Request assistance by replying HELP
- Unsubscribe from marketing emails using the link in each message
- Request access, correction, or deletion of your personal information by contacting us
We will respond to requests within a reasonable timeframe.
8. Children’s Privacy
Our services are not intended for children under age 13. We do not knowingly collect personal information from children under 13.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on our site with a revised “Last Updated” date. Continuing to use our services after updates means you accept the new policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact:
Stories in the Mail
Email: [email protected]
Address: 3060 Mercer University Dr Ste 110 #810, Atlanta, GA 30341